Professional Development
Chatbot UX Design
Structured Weekly Sessions
Each week builds on the previous one. You'll work through conversation flows, error handling, and personality design step by step.
Real Projects Included
You'll design three complete chatbot experiences from scratch. No hypothetical exercises—these are portfolio pieces you can show to clients.
What you'll actually learn
Conversation Design
How people talk to bots is different from how they use websites. We'll break down turn-taking, context switching, and repair strategies.
You'll learn when to be concise and when to add personality without annoying users.
Error Recovery Patterns
Bots fail. Users mistype. Requests get misunderstood. The difference between a frustrating bot and a helpful one is how it handles these moments.
We'll study fallback hierarchies, clarification prompts, and graceful degradation.
Voice and Tone Calibration
Should your bot sound formal or casual? Empathetic or efficient? These aren't just branding questions—they affect task completion rates.
You'll practice matching tone to context and user emotional state.
Meet your instructors
Orest Bilyk
Conversation Designer
Orest has designed chatbot flows for financial services and healthcare platforms. He'll walk you through intent mapping and multi-turn dialogue structures.
Taavi Saari
UX Researcher
Taavi specializes in testing conversational interfaces. He'll teach you how to run usability tests on chatbots and interpret conversation logs.
Vuk Novović
Product Designer
Vuk has built bots for e-commerce and customer support. He'll cover button design, quick replies, and when to use rich media in chat interfaces.